Duties specific to this position include:

• Answering incoming calls, making outbound calls, checking voicemails, managing electronic communications, and managing the flow of medical records and other important, confidential documentation.
• Ensure timely answering of phones, direct calls to the appropriate team member, proactive follow-up, manage voicemail
• Ensure all supplies are stocked, maintaining a clean and tidy work environment
• Employ critical thinking to provide a solution for the patient or direct them to the appropriate resource including appropriately escalating patient concerns
• Work in a team environment with front office and providers
• Possibility of monitor patient flow, rooming patients, and prioritize flow for physicians and staff
• Possibility of working from home half a day.

Qualifications:

• Excellent customer service
• Maintain a professional presentation, patient confidentiality and have strong interpersonal communication skills in person and by phone
• Must have exceptional organizational, time management skills and be able to appropriately prioritize responsibilities
• Must be eager to work in a dynamic environment and willing to learn new skills
• Proficient with computers and have strong keyboarding skills
• Must have the ability to work well both as a member of a team and independently and able to take initiative
• Must be open-minded, non-judgmental and compassionate
• 1 years of healthcare experience preferred (not required)

Education & Experience:

• High School diploma or equivalent
• Medical Assistant License: preferred
• 1-2 years of relevant experience in a medical office setting: preferred (not required)
• Basic knowledge of Medical Terminology
• Basic math skills (add, subtract, etc.)

Schedule: Monday-Thursday

Hours: Mondays 10AM-5PM, Tues-Thurs 8AM-close

Work Location: One location - Bellevue, WA 98004